Email info@bdsalesinc.ca and you will hear back from the developer directly, usually within a day. You can also use Settings > Contact and support inside the app. If a wear time or tray date ever looks off, tell us what happened and we will fix it fast.
Yes, forever. The one-tap wear timer and daily total, the editable tray schedule with per-tray overrides, all reminders, the Apple Watch toggle, the Lock Screen widget, the Live Activity, basic wear-time averages, and CSV export are all free, with no account and no ads. TrayWise Pro is a single one-time purchase that adds unlimited progress photos and timelapse, retainer mode, an elastics tracker, per-tray notes, and an exportable orthodontist report. The free tier is not a trial.
Yes. Open Schedule, tap any tray, and set its days. Every following tray's change date updates automatically, so adjusting one tray never breaks the rest of your plan. You can edit a past tray too.
Yes. Tray-change and "put your aligners back in" reminders are scheduled as real notifications, so they fire even if TrayWise is not open.
No. TrayWise is a wear-time tracker and reminder for your own schedule. It is not a medical device, makes no clinical claims, and does not provide treatment advice. Always follow your orthodontist's instructions.
Progress > Export wear sessions or schedule to CSV, free, always. The export opens in any spreadsheet.
TrayWise Pro is a one-time purchase tied to your Apple Account. On a new device, open Settings > Restore purchase. There is no subscription to cancel.
On your device and in your personal iCloud. There is no TrayWise server, no account, and no analytics. See the privacy policy.